You can reach us on the contatct page or directly by e-mail. Our e-mail is naturaalskin@gmail.com!

We accept payments through PayPal. You can still use your debit or credit card if you don't have PayPal.

Naturáál is a small family beauty company specializing in soaps, lotions and bath & body treats. Our products are completely handmade with natural ingredients for all skin types!

Absolutely! If you ordered an item by mistake, then message us within 24 hours with the order number. We will cancel the order and refund you. You can either go to the contact page or e-mail us directly at naturaalskin@gmail.com. If your order is damaged, then we will either give you a refund or exchange it. Send us a photo of the damage with your order number at naturaalskin@gmail.com. We'll be happy to assist you!

We ship within 1-3 buisness days after we receive your order. We don't ship on Sundays and holidays.

It depends on the item. Our creams should be back in stock within a few days or a week. Our soaps take longer and should be back in a few weeks. Be sure to follow us on Facebook (@naturaalskin) or Instagram (@naturaal_skin1)! The links to both is on the top left of the page. If you don't have Facebook or Instagram, then you can subscribe to our Mailing List at the home page. When the product is back in stock, then we will make a post on Facebook and Instagram. If you're on our mailing list, then we'll send an e-mail to let you know!

It depends on your location. For US orders, it takes about 5-7 buisness days. For International orders, it takes 7-21 buisness days. Sometimes it will take even longer.

Yes we do!

If your question isn't here then you can reach us on the contact page or e-mail us directly at naturaalskin@gmail.com. We'll be happy to assist you!

We are located in Bronx, NY in the USA.